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Location: Newbridge, Ireland
Reports To: Director of Programme Operations
Employment Type: Full-Time

Salary Range: €50,000 – €55,000 per annum

Position Overview:

Learn International, a leading organisation dedicated to fostering global understanding and providing transformative international education experiences, is seeking a highly experienced, strategically-minded, and results-oriented Custom & Faculty-Led Programme Operations Manager. 

This critical leadership role will be instrumental in guiding our dynamic team responsible for the development, planning, and execution of high-quality, customised study abroad programmes tailored to the unique academic objectives and pedagogical approaches of our partner institutions. The Operations Manager will play a pivotal role in ensuring that each programme not only meets the stringent educational requirements of our partners, but also provides enriching, culturally immersive, and truly transformative experiences that leave a lasting positive impact on participating students. 

This position requires a proactive individual with exceptional organisational capabilities, proven leadership skills, a deep understanding of the complexities of international education, and a strong commitment to excellence.

Key Responsibilities:

Team Leadership & Management:

• Provide leadership, mentorship, and direct management to a team of dedicated Programme Development Coordinators, cultivating a collaborative, supportive, and high-performing work environment where innovation and proactive problem-solving are encouraged.
• Establish clear, measurable individual and team goals aligned with departmental and organisational strategic objectives, define key performance indicators (KPIs) to track progress and success, and develop comprehensive professional development plans to foster the continuous growth and expertise of team members.
• Take ownership of the full employee lifecycle for the team, including overseeing the recruitment and hiring processes to attract top talent, designing and delivering comprehensive onboarding and training programmes to ensure new team members are well-equipped for their roles, and conducting regular performance evaluations to provide constructive feedback and identify areas for improvement.

Programme Development & Oversight:

• Provide expert guidance and oversight in the conceptualisation, detailed design and seamless implementation of a diverse portfolio of short-term, intensive faculty-led study abroad programmes spanning various academic disciplines and global destinations, ensuring meticulous alignment with the specific academic learning outcomes, pedagogical philosophies, and institutional requirements articulated by our partner universities.
• Conduct thorough and critical reviews of programme proposals, scrutinising detailed budgets, comprehensive logistical itineraries, and well-defined academic components developed by Programme Development Coordinators, providing constructive feedback and final approval to ensure programme feasibility, academic rigour and financial soundness.
• Proactively monitor all stages of programme execution, ensuring adherence to established timelines, strict budget constraints, and consistently high-quality benchmarks in all aspects of programme delivery, proactively identifying and mitigating potential challenges to ensure successful programme completion and positive participant experiences.

Budgeting & Financial Management:

• Assume ultimate responsibility for the strategic creation, oversight, and responsible management of detailed programme budgets, ensuring long-term financial viability, maximising resource utilisation, and maintaining transparent and accurate financial reporting for all customised programmes.
• Lead and actively participate in the negotiation of favourable pricing and comprehensive contracts with a diverse range of stakeholders, including faculty members for their instructional services, representatives from university study abroad offices to define partnership terms, and various third-party vendors providing essential logistical and in-country support services.
• Implement robust systems for the diligent monitoring of programme expenditures throughout the programme lifecycle, proactively analyse financial performance against budget projections, and implement effective cost-control measures and resource adjustments as necessary to maintain fiscal responsibility and programme profitability.

Process Improvement & Compliance:

• Spearhead the continuous development, systematic refinement, and thorough documentation of efficient and effective operational processes, standardised procedures, and best practices aimed at enhancing overall operational efficiency, maximising programme quality, and ensuring consistent delivery of exceptional study abroad experiences.
• Actively champion a culture of compliance by ensuring all programmes and operational activities strictly adhere to all relevant institutional policies and procedures, applicable international regulations governing study abroad programmes, and comprehensive risk management protocols designed to safeguard the well-being of participants and the organisation’s interests.
• Establish and implement robust feedback mechanisms, including post-programme evaluations for students, faculty, and institutional partners, to systematically gather valuable insights, analyse trends, and use data-driven evidence to continuously assess and improve the quality, relevance, and impact of our programme offerings.

Stakeholder Engagement:

• Serve as the primary point of contact and escalation point for addressing complex or sensitive issues, resolving conflicts effectively, and providing timely and comprehensive solutions for inquiries and concerns originating from faculty leaders, representatives of partner institutions, and internal Learn International teams involved in programme delivery.
• Proactively cultivate and maintain strong, collaborative, and mutually beneficial relationships with key personnel within university study abroad offices, fostering open communication, building trust, and ensuring alignment of programme goals and objectives, as well as nurturing productive relationships with faculty members who lead our customised programmes.
• Collaborate closely and strategically with Learn International’s marketing and student recruitment teams to provide essential programme information, compelling content, and strategic insights that effectively promote our customised programme offerings to prospective students and partner institutions, contributing to enrolment growth and programme visibility.

Qualifications:

• Bachelor’s degree in International Education, Business Administration, Higher Education Administration, or a closely related field; a Master’s degree in one of these areas is strongly preferred.
• A minimum of five (5) years of progressively responsible professional experience within the field of study abroad programme management, with a demonstrated track record of success in all aspects of programme development, implementation, and evaluation, including at least two (2) years of direct supervisory experience leading and developing a team of professionals.
• Substantial and verifiable experience in the development, management, and oversight of complex programme budgets, including demonstrated proficiency in financial forecasting, expenditure tracking, variance analysis, and the implementation of effective cost control strategies, coupled with proven expertise in negotiating favourable terms and drafting comprehensive contracts with various stakeholders.
• Demonstrated exceptional leadership skills characterised by the proven ability to effectively motivate, inspire, and develop a diverse team of professionals, fostering a positive and productive work environment, delegating effectively, and providing constructive feedback to enhance individual and team performance.
• Outstanding written and oral communication skills, including the ability to articulate complex information clearly and concisely, adapt communication style to diverse audiences, deliver compelling presentations, and maintain strong interpersonal skills to build rapport and effectively collaborate with internal and external stakeholders.
• High level of proficiency in utilising project management methodologies and tools to plan, execute, and track project progress effectively, coupled with strong familiarity and practical experience working with Customer Relationship Management (CRM) systems; prior experience with Salesforce is considered a significant advantage.
• Unrestricted ability and willingness to travel both domestically and internationally as required to attend meetings, conduct site visits, support programme operations, and represent Learn International at professional conferences and events.

Preferred Qualifications:

• Personal experience studying, working, or living abroad, demonstrating a firsthand understanding of the challenges and rewards of international education and cross-cultural engagement.
• Comprehensive knowledge of the organisational structures, academic processes, and faculty engagement strategies prevalent within higher education institutions in the United States and internationally.
• Thorough familiarity with best practices and established protocols related to health, safety, security, and risk management within the context of international study abroad programmes, including experience developing and implementing emergency response plans and participant safety guidelines.

Location: Newbridge, Co.Kildare, Ireland (Hybrid: On-site and Remote)
Employment Type: Fixed term contract – Full-Time
Department: Custom & Faculty-Led Programs 
Reports To: Director of Program Operations
Salary Range: €35,000 – €40,000 per annum

Company Overview

We are a leading Study Abroad program provider dedicated to delivering transformative international education experiences to University students. Our mission is to facilitate academic excellence, cultural immersion, and personal growth for students worldwide. As we expand our team, we seek passionate individuals committed to supporting students throughout their study abroad journey.

Position Summary

The Programme Support Coordinator plays a pivotal role in ensuring the smooth operation of our Custom Programmes. This position involves close collaboration with partner institutions, students, and various stakeholders to manage pre-departure processes, collect necessary documentation, and coordinate programme logistics. The ideal candidate will possess excellent organisational skills, attention to detail and a passion for international education.

Key Responsibilities

• • Student Engagement & Documentation:
    • Enrol students and faculty participating in custom and/or faculty-led programmes using ZOHO CRM.
    • Maintain communication with students to collect required forms and documentation.
    • Monitor submissions for completeness and accuracy, following up as necessary.
    • Address any flags or concerns related to medical forms or additional information, ensuring student needs are documented and addressed appropriately.
      

• Pre-Departure and Onsite Orientation Coordination:
  

• • • Organise and facilitate pre-departure orientations, including scheduling sessions, preparing materials, and coordinating with presenters.
      Provide students with essential information and resources to prepare for their study abroad experience.
    • Support onsite staff with Orientation and preparations for arrivals.
      

• Logistical Support:
  

• • Collaborate with other Custom Programme team members to organise and execute the programme planning call for assigned programmes.
  • Assist in making travel bookings and other logistical arrangements as required, working within a strict budget.
  • Coordinate with vendors and service providers to ensure timely and accurate bookings.

• Administrative Duties:
  
  • Maintain accurate records of student interactions, documentation, and program logistics.
  • Review, compile, and send post-program evaluation results to faculty
  • Support the team with additional tasks and projects as assigned.
  • Emergency Support: Participation in a rotating 24-hour emergency support schedule

Qualifications

• Education & Experience:
  

• • • Bachelor’s degree in International Education, Higher Education, Student Affairs, Tourism, Hotel Management, or a related field.
    • Minimum of 2 years of experience in student support, event planning, programme coordination, or a similar role within international education.
    • Currently living in Ireland with the legal right to work
    • Reliable transportation to and from the Office
      

• Skills & Competencies:
  

• • Strong organisational and time-management skills.
    Excellent written and verbal communication abilities.
    Proficiency in Microsoft Office Suite, Google Suite, and CRM database management.
  • Ability to work independently and collaboratively in a dynamic environment.
    Cultural sensitivity and a commitment to supporting diverse student populations.
  • Ability to work in a fast-paced environment

Preferred Qualifications

• Experience living, studying, or working abroad.
• Familiarity with study abroad programme structures and requirements from an American perspective.
• Knowledge of health and safety protocols in international education contexts
• Proficiency in a language other than English is a plus 

Compensation

• €35,000 – €40,000 Euros based on experience
• Opportunities for professional development and growth within the organisation.
• Bike to Work Scheme
• Flexible work arrangements to support work-life balance.
• Engagement in a mission-driven organisation committed to international education.

Location: Newbridge, Co.Kildare, Ireland (Hybrid: On-site and Remote)
Employment Type: Fixed term contract – Full-Time
Department: Internships 
Reports To: Director of Programme Operations
Salary Range: €35,000 – €40,000 per annum

Company Overview

We are a leading Study Abroad programme provider dedicated to delivering transformative international education experiences to University students. Our mission is to facilitate academic excellence, cultural immersion, and personal growth for students worldwide. As we expand our team, we seek passionate individuals committed to supporting students throughout their study abroad journey.

Position Overview

As a Student Onboarding Coordinator for our Internship Programmes, you will be instrumental in ensuring a smooth and successful transition for students embarking on their international internship journeys. Your role is multifaceted, focusing primarily on the critical pre-departure phase, where you will be the main point of contact and support for our students.

Your responsibilities will be comprehensive and impactful, starting with the meticulous review and enhancement of student application materials. This includes providing constructive feedback to students to strengthen their resumes, cover letters, and other supporting documents, ensuring they present themselves in the best possible light to potential host companies. You will also be responsible for coordinating all necessary documentation, a complex task that involves managing visas, insurance, academic transcripts, and any other required permits or forms. This demands a keen eye for detail and excellent organisational skills to ensure all paperwork is submitted accurately and on time, preventing any delays in the student’s departure.

Furthermore, you will play an active role in the candidate interview process, assisting in conducting initial screenings and interviews to assess student suitability for various internship placements. Your insights will be crucial in facilitating optimal matches between interns and host companies, taking into account the student’s skills, academic background, career aspirations, and the company’s needs and culture. This requires a deep understanding of both our student profiles and our network of host organisations.

Beyond the pre-departure phase, your support will extend to assisting with arrival and departure orientations. You will help prepare students for their arrival in the host country, providing information on local customs, transportation, and living arrangements. Similarly, you will assist with departure procedures, ensuring a seamless transition back home.

Finally, you will participate in the 24-hour emergency support rotation. This critical responsibility means you will be available to respond to any unforeseen issues or emergencies that may arise, providing immediate assistance and guidance to students, ensuring their safety and well-being abroad. This requires a calm demeanour, problem-solving skills and a commitment to providing continuous support to our international interns.

Key Responsibilities

Application Review and Documentation

• Maintain communication with students to collect required forms and documentation.

• Monitor submissions for completeness and accuracy, following up as necessary.

• Address any flags or concerns related to medical forms or additional information, ensuring student needs are documented and addressed appropriately. 

• Track and manage the collection of required forms and documents to complete student applications.

• Maintain accurate records of student documentation and application statuses.

• Coordinate with internal departments to ensure compliance with institutional policies and international regulations.

• Ensure all application components meet programme and host company requirements.

Interviews and Host-Company Matching

• Assist in conducting student mock interviews

• Sitting in on host-company interviews with students

• Matching students with potential hosts

• Researching host companies for placement

Pre-departure, Orientation, and In-country Support

• Organise and conduct pre-departure orientations, providing students with essential information and resources.

• Assist in planning and executing arrival and departure orientations to ensure smooth transitions.

• Provide ongoing support to students throughout their internship experience, addressing any concerns or issues that arise.

Emergency Response

• Participate in a rotating schedule to provide 24-hour emergency support to students abroad.

• Respond promptly and effectively to emergencies, coordinating with relevant parties to resolve situations.

• Document incidents and follow up to ensure student safety and well-being.
  

Qualifications

Education and Experience

• Bachelor’s degree in International Education, Human Resources, Counselling, or a related field.

• Minimum of 2 years of experience in student services, international programmes, or internship coordination.

• Experience working with diverse student populations and understanding of cross-cultural dynamics.

Skills and Competencies

• Strong interpersonal and communication skills, both written and verbal.

• Excellent organisational abilities and attention to detail.

• Proficiency in Microsoft Office Suite, Google suite and familiarity with student information systems.

• Ability to work independently and collaboratively in a fast-paced environment.

• Problem-solving skills and the capacity to handle emergencies calmly and effectively.

Compensation

• €35,000 – €40,000 based on experience

• Opportunities for professional development and growth within the organisation.

• Bike to Work Scheme

• Flexible work arrangements to support work-life balance.

• Engagement in a mission-driven organisation committed to international education.